Summary
If your funeral cover claim hasnt been updated in two weeks, contact the insurance company directly. If no response, escalate to the Ombudsman or Small Claims Court. You can also send a follow-up email stating your intention to take the matter to the Ombudsman and Small Claims Court. If youre a beneficiary and the company fails to pay the claim, you have the right to take legal action regardless of who paid the premiums.Full Conversation
could you help with an email to send to the company and the insurance company
Sure, here's a basic template you can use for your email:
Subject: Request for Update on Funeral Cover Claim
Dear [Company Name],
I am writing to request an update on my funeral cover claim that was submitted two weeks ago. I have yet to receive any communication regarding the status of my claim, which is causing distress during an already difficult time.
I kindly ask for a prompt response with the necessary updates and further steps to be taken.
Thank you for your attention to this matter.
Yours sincerely,
[Your Name]
[Your Contact Information]
should we advise them that we will be taking this to the ombudsmen
Yes, if the company still does not respond after your email, you can mention in a follow-up email that you will escalate the matter to the Ombudsman for Long-term Insurance if no satisfactory resolution is reached. This may encourage them to respond.
cool thanks
You're welcome! If you need any more help with your legal concerns, don't hesitate to contact FreeLawChat. Good luck with your claim!
please help with another email stating that we are going to take this to the ombudsman and small claims court
Subject: Escalation of Funeral Cover Claim to Ombudsman and Small Claims Court
Dear [Company Name],
Despite my previous attempts to obtain an update on my funeral cover claim, I have received no communication from your end. This is causing considerable distress during an already challenging time.
I am left with no option but to escalate this matter further. Unless I receive a prompt response with the necessary updates and steps, I will be taking this matter to both the Ombudsman for Long-term Insurance and the Small Claims Court.
I hope it doesn't come to this and we can resolve the matter amicably.
Thank you for your immediate attention to this matter.
Yours sincerely,
[Your Name]
[Your Contact Information]
if the funeral cover is paid for by the company can I still take them to court if I dont recieve the amount
Yes, you can. If you're a beneficiary under the funeral cover policy and the company fails to pay the claim, you have the right to take legal action regardless of who paid the premiums. This includes approaching the Ombudsman or the Small Claims Court.
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