Flight Change Medical Emergency

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Summary

Airlines in the US are not legally obligated to change flight dates due to medical emergencies. However, some airlines may have policies that allow for exceptions. For Frontier Airlines, their Contract of Carriage does not specifically mention medical emergencies, but contacting their Special Assistance team at 1-801-401-9004 may provide further help. Always review the airlines policies and reach out to customer service for potential solutions.

Full Conversation

You I purchased a plane ticket weeks ago to fly home this week. My 3 month old baby was admitted to the hospital a cpl days ago with RSV and Dr says we are unable to fly for * weeks. I contacted the airline to see if we can change our flight date but they refused to help me out. I was just wondering if they are obligated to change my flight due to there being a medical emergency..... sorry hopefully this makes sense
Hello Angela, could you please tell me which country you're currently in and the airline you're dealing with? This will help me provide the most accurate information.
Usa
Hello Angela, I'm sorry to hear about your situation. In the US, airlines are not legally obligated to change flight dates for medical emergencies. However, some might have policies that allow it. I suggest checking their contract of carriage or directly reaching out to customer service.
And frontier airlines
Hello Angela, Frontier Airlines' Contract of Carriage does not specifically mention exceptions for medical emergencies. However, I recommend you contact their Special Assistance team at *-*-*-*. They might be able to provide further help in this situation.