Insurance Claim Dispute Resolution

Summary

Ericks situation involves a complex dispute with an insurance company and a body shop over a car repair following an accident. Despite State Farm admitting fault, the repair process was mishandled, leading to additional damages and complications. The body shops actions, including unauthorized towing and improper communication, further complicated the matter. Ericks mother, the car owner, suffered significant health impacts due to the delay. Erick is advised to seek legal aid or contact the Texas State Bars Lawyer Referral Service for specialized legal assistance.

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This all starts back in July of * When there's an accident on I-* heading south in a construction zone out *, Dodge Charger was rear-ended by another individual that had full coverage by State Farm insurance. State Farm admitted fault, the individual driving was covered by Geico insurance they were rear-ended when traffic came to a standstill and was declared at fault the person who rear-ended the vehicle had full coverage insurance and it was covered by State farm State farm claimed responsibility for the action and agreed to pay for the repairs to the * Dodge charger. After looking around for a short time a body shop was decided upon to repair the vehicle now the vehicle actually belongs to an *-year-old woman, and she's normally driven around a lot by her son who was the driver at the time of the accident and on the insurance. Her son is however not the owner of the vehicle she is the sole owner of the vehicle. So the body shop receives the vehicle from time around August 5th with an original estimate of around * dollars, then they revise the estimate to about *,* some on dollars and they revise the estimate over $*,* It takes two months to get the vehicle back and when the vehicle is returned it has no radiator fluid and there's been miles put on the vehicle a call was placed to the individual who was in charge of the vehicle while it was in the body shops possession and they said they had no knowledge as to why the radiator fluid would be drained or any other work would have been done to the vehicle that would have caused anything in the front of the vehicle to have been worked on it all yeah they also said that the extra mileage wasn't them because they always put the same mileage in and out. The previous day when the individual called saying the car was ready, they say it was just going through a check and detailing and that it would be ready so evidently something happens between the checks and detailing and the time it's picked up which would have been on a Monday the individuals talk to a called late on Saturday. So then in late October the body shop send a towing company up to retrieve the car they're met by the son who says that they can't have the car, they exchange if you words, at this point the sun finds out that they're doing this because they think he's the owner and he never signed any paperwork saying that he was the owner of the car he was just a driver during the accident so evidently State farm had him down as the owner not the actual owner who was his mother. The objects to them taking the car saying that the car does not belong to him they say that we made can't talk to him they have no warrant to take the car when it calls the police when they try and take the car, he's told oh well it's a repossession It was never repossession it was never behind on payments to the lien holder. He objects Jeopardy by Texas state law you're supposed to stop they say that then therefore they can't talk to him because he's not the owner The offers to go get the owner and they said okay and then when he goes to get the *-year-old mother they take off while she's trying to get out there to talk to them with the car even though I believe the law in Texas says if you challenge the towing company they're supposed to leave it alone. So then the car returns to the auto body shop when the owner of the car who's the * old woman calls the body shop all she has met with is nasty remarks and being told that they sent a registered letter to both the lien holder and the owner saying that It was delivered and signed for (that was completely untrue they never notified the owner or the lienholder) they intended to come get it, this is not true, saying that the owner of The body shop was an ex-Houston police officer and he knew what he was doing and knew the law saying now that we're going to charge you $* a day storage they would not take credit cards and they would not take checks. *-year-old woman did not know what to do when checking around no one wished to help the police said it was a civil matter and between the insurance company and the repair shop. The next day the insurance company was called and when spoken to they had evidently believed that the sun was the owner even though the sun signed no document saying he was the owner an employee of the company said that we can't do that there's no way we can put this in someone else's name pay anyone else but the owner of the car yet they did then The next person on the line basically said that they were done with this case and that it was closed as far as they were concerned regardless of the fact that they had the wrong person listed as the owner of the vehicle. At that point the lien holder was called and when notified of it said that this is between the insurance company and the repair shop however what should have been done was that the lienholder should have been paid and then they should have signed the checks over to the repair shop this was not followed. Eventually at the end of December the lien holder retrieves the vehicle from the auto body shop and returns it to its owner. During this time unfortunately the owner suffered a stroke from not being able to make her doctor's appointments not being able to be treated properly as she lives out in the country and it's unable to get places without a vehicle as she has no family here in Texas other than her son this became a big issue also during this time is causes her son to miss a court appointment and end up having a warrant issue for him once again becoming life impacting issue. The owner after suffering the stroke will never be the same again, she's suffering from Aphasia and has lost many motor control functions the son now has a warrant to deal with and has no idea what impact this will have upon his future. There is evidence to support everything I've said including phone calls and videos so if you would be willing to take case, we would be most grateful.
Hello ****, thank you for sharing the details of your situation. It appears you may have grounds for a lawsuit related to issues like improper repair, miscommunication, and potential violation of consumer rights. Texas has laws that protect consumers from deceptive trade practices. At this point, it would be best to consult an attorney to examine your case in detail. As a legal information platform, I can't represent you, but I can help guide you to the next steps.
I have tried to find an attorney and say wrong was done but none want to take the case due to its complexity
I understand the challenges you're facing, ****. You might consider reaching out to legal aid societies or law schools in Texas, as they often offer pro bono services. Also, Texas does have legal referral services that might help match you with an attorney who specializes in complex cases like yours.
if you could refer me
Certainly, ****. You can contact the Texas State Bar's Lawyer Referral Service. They can help you find an attorney suitable for your complex case. Here are their details:

State Bar of Texas Lawyer Referral and Information Service~
Phone: (*) *-*
Website: www.texasbar.com