Canceled Trip Refund Options

In California, travel agencies are required to adhere to the "Seller of Travel Law." Key points include:
- Agencies must provide a full refund if the service is not provided unless you agree to a credit.
- Before accepting payment, they must disclose all terms and conditions, including refund policies.
You should consult with a local attorney for personalized advice.

Here are the steps you should take:
*. Gather all documents related to your booking.
*. Contact the agency again, citing the "Seller of Travel Law".
*. If they refuse, consult with a local attorney.
*. Consider filing a complaint with the California Department of Justice.
*. If needed, pursue legal action.

You're welcome, Joe. If you need further legal information or have any other questions, don't hesitate to ask. Good luck with your situation.