Utility Billing Dispute Resolution

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Summary

If you have a billing dispute with a utility company in Arkansas, first contact the company to resolve the issue. If unsuccessful, file a complaint with the Arkansas Public Service Commission. For legal help, consider contacting the Center for Arkansas Legal Services. Always keep a record of your conversations and correspondence.

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I received an official bill from black hills energy stating that I owe them *.* due January *,*. When I called them on December *, * the representative I spoke to said there was a zero balance and set up a work order for reconnect on December *, * between the hours of 12p-5p. I called because it was not reconnected and that lady told me I owed *,*. Upon call back again I was then told I owed *.*. On the official bill it shows *.* deposit requested. -*.* deposit arrangement adjustment. And the next line is deposit arrangement for *.*. Every representative has been inconsistent with answers and the lady I spoke to when asking why it wasn’t turned on said she canceled the work order which I did not receive an email about. And then stated that I owe them *.* before they will turn it on. Nothing in any official document has laid out where they are getting *.*
This sounds frustrating, ****. To better assist you, could you please provide your location? Different regions have different laws regarding utility companies and billing disputes.
Lincoln, Ar
In Arkansas, if you have a dispute with a utility company, follow these steps:
*. Contact the utility company first to resolve the issue.
*. If unsuccessful, file a complaint with the Arkansas Public Service Commission.
*. For legal help, consider contacting the Center for Arkansas Legal Services.
Remember, always keep a record of your conversations and correspondence.
Thank you
You're welcome, ****. Should you require further assistance, don't hesitate to ask. Remember to follow the steps and keep all your records safe. Good luck!